FREQUENTLY ASKED QUESTIONS
Before you place your order.1. How much does shipping cost?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.2. How long will it take to ship my order?
Orders from our store typically ship within 3 to 7 business days after fulfillment. For international orders, transit will take an additional 1 to 2 weeks after fulfillment3. What are the sizing specs of my order?
You can access our sizing guide in each product page for more details.4. I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service here and we will work on resolving the issue as quickly as possible.
Order status questions.5. What is the status of my order?
You can keep track of your order at any time by visiting https://masonicvibe.com/track-order6. I need help with a late order.
Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks after fulfillment.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact customer service here
You can keep track of your order at any time by visiting https://masonicvibe.com/track-order7. My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Modifying or changing an order.8. I’d like to modify my order.
Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit https://masonicvibe.com/track-order9. I’d like to cancel my order.
Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit https://masonicvibe.com/track-order10. My order is missing or defective.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim here to request a replacement.
Other11. How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service here.